Ordering
Can I combine multiple children into one package?
Do you offer discounts for siblings?
Some of my images have parts missing or placement issues on the background I selected. Can this be fixed?
When will my photos be ready?
What is my online/access code?
What email address should I use?
Can I order from multiple galleries at the same time?
Do you offer digital downloads of team images?
What are luster prints? Why don't you offer glossy or matte?
Why don’t you offer multi-subject packages?
Do you offer retakes and/or make-ups?
I can't get my gallery to open!
I'm having trouble with the crop/zoom on my images.
Ordering
Can I combine multiple children into one package?
No. Each child’s photo session is treated as its own individual experience, with separate time, editing, and ordering needs. Because of that, packages are designed per subject rather than grouped together. On picture day, we do make sure to capture sibling photos for families with more than one child, if desired and those images can be added to your package!
Do you offer discounts for siblings?
We don’t offer sibling discounts, but we do have a fun little perk for families with more than one kid in the league—we always make sure to get photos of siblings together on photo day, if desired! These shots are super sweet and definitely a favorite among parents. You’ll be able to order them from your child’s gallery just like the individual photos.
Some of my images have parts missing or placement issues on the background I selected. Can this be fixed?
Absolutely! We process thousands of images per league, and while we make every effort to catch any technology-related issues before delivery, an occasional mishap may slip through.
We’re always happy to correct these for you! Please contact us prior to placing your order so we can ensure any issues are resolved in your final images.
When will my photos be ready?
Photo galleries will be delivered to the email address on file within 1-2 weeks of the last picture day for your organization.
Please note that many leagues have multiple picture days, and the last day for your league may very well be a couple of weeks AFTER your child got their picture taken. You can check the schedule to see when your league's last picture day is/was, and if it's been more than 2 weeks since that date, please don't hesitate to reach out.
What is my online/access code?
The online access code is unique to every subject and every job. It can be found at the bottom of your gallery email. Can't find it? Send us a message and we'll help you out.
What email address should I use?
Any email address will work. Use the one that you want your order confirmation and receipt to come to.
Can I order from multiple galleries at the same time?
Yes, if you are ordering multiple children or ordering from multiple galleries you can follow these steps to pay in one transaction and only pay shipping once:
Step 1: Visit the first child’s gallery and add the items you would like to order to your cart – but don’t checkout yet.
Step 2: Visit the next gallery. You can do this by clicking on an email link that was sent to you OR if you don’t have an email link, you can click the “View Another Gallery” button. You will then need to enter the online code for that next child or gallery. Then add the items you would like to your cart. You can repeat this process until you are ready to checkout in one transaction.
Note: Already logged into all your students’ galleries? Try clicking the profile icon to the left of the cart button – you should see a drop-down menu with all the galleries you have already accessed!
Do you offer digital downloads of team images?
We offer the purchase of digital copies of team photos in the form of a Memory Mate print. This policy helps to ensure fairness to everyone, and to protect the integrity of our work.
What are luster prints? Why don't you offer glossy or matte?
Our luster prints are a perfect balance between glossy and matte, providing a professional touch with enhanced color and detail. We prefer this premium paper option over glossy for prints because it is less prone to fingerprints and smudges, and have less glare which makes them ideal for viewing in a variety of lighting conditions, especially when framing your prints.
Why don’t you offer multi-subject packages?
Great question! Each child’s photo session is treated as its own individual experience, with separate time, editing, and ordering needs. Because of that, packages are designed per subject rather than grouped together. On picture day, we do make sure to capture sibling photos for families with more than one child, if desired and those images can be added to your package!
Do you offer retakes and/or make-ups?
Sorry, we no longer offer retakes and make-ups are only scheduled for some organizations. Please make every effort to try to attend picture day. If you know you will be absent ahead of time, please let us know PRIOR to your scheduled picture day and we'll do our best to let you know about other picture days that we'll be around your area that you can come to.
I can't get my gallery to open!
If you have trouble with the link to view galleries, here are some options to try:
- Make sure your popup blocker isn’t keeping the site from opening.
- You will have better luck using Google Chrome as your browser.
- Try using a different computer.
- Use a computer instead of your phone or tablet.
- Try copying and pasting this specific web address and enter your access code from your email: https://vando.imagequix.com/39XR59Q
I'm having trouble with the crop/zoom on my images.
Please reach out to us directly so that we can help crop/zoom the image so that it's placed correctly on the background PRIOR to placing your order.
